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Sunday, October 24, 2021

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Financial support for residents and business

Residents and businesses experiencing financial hardship due to COVID-19 and having difficulty paying their rates, are urged to contact Council for assistance. 

All ratepayers should have now received their half-yearly rates notice, issued 22 July, with a due date of Wednesday 25 August 2021.

Anyone who has not yet received their notice is asked to contact Council as soon as possible by phoning 1300 692 247.

Cairns Mayor Bob Manning said that under Council’s financial hardship policy, eligible ratepayers can enter into interest free, extended payment plans.

“While thankfully our recent lockdown in Cairns only lasted three days, the widespread lockdowns in other parts of the country mean the visitors who would normally be here spending money with our local businesses simply can’t travel,” Cr Manning said.  

“So, some businesses and residents in our community are doing it pretty tough right now and Council stands ready to continue to support those people through our financial hardship policy.”

Those residents finding it difficult to pay their rates should complete the rates hardship relief online form at  www.cairns.qld.gov.au/online/rates,-fees-and-charges/hardship-relief-covid19 and a Council officer will be in contact to discuss repayment options. 

Businesses can find information on government assistance (Federal, State and Local) online at www.cairns.qld.gov.au/council/covid19/business-support.

Residents can now opt to receive future rates notices by email via Council’s website, by providing their name, email address and property assessment number, found on the top right hand corner of any existing notice. 

They can also request a Bpay View version via their internet banking.


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